Return & Refund Policy
Thank you for shopping with M Unique S. Our body care products are handmade in small batches, and we want you to love every order.
All Sales Are Final
For health and safety reasons, we can't accept returns or exchanges on any of our products once they've been shipped. Because our items are personal care products, we're unable to resell or reuse anything that has left our studio.
Damaged, Leaking, or Incorrect Orders
If your order arrives damaged, leaking, or isn't what you ordered, we'll make it right. Please email us at muniqueexperience@gmail.com within 7 days of delivery and include:
- Your order number
- A photo of the item(s) and packaging
Once we review your request, we'll send a free replacement or issue a full refund, whichever you prefer. There's no need to send the item back.
Lost or Missing Packages
If your tracking shows your order as delivered but you haven't received it, please check with neighbors and your local post office first, then contact us within 7 days of the delivery date. We'll do our best to help resolve the issue with the carrier. M Unique S isn't responsible for packages lost or stolen after confirmed delivery, or for orders shipped to an incorrect address provided at checkout.
Order Cancellations
Because each order is prepared by hand, you can cancel for a full refund within 24 hours of placing it, as long as it hasn't shipped yet. Please email us as soon as possible at muniqueexperience@gmail.com.
Refunds
Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank, it may take a few extra days to appear on your statement.
Allergies & Sensitivities
Our products are made with natural ingredients, and full ingredient lists are included on each product page. Please review them carefully before purchasing and do a patch test before first use. We can't offer refunds for allergic reactions or personal preferences such as scent or texture.
Contact Us
Questions about your order? We're happy to help.
Email: muniqueexperience@gmail.com
Last updated: September 29, 2026